Privacy policy

This Privacy Policy explains how Obsidian Studio collects, uses, and protects personal information when you visit our website, submit an inquiry, apply for an audit, or purchase digital products and services.

1. Information We Collect

Depending on how you interact with the website, we may collect:

  • Contact information (such as name, email address, and any details you provide through our contact methods).
  • Audit application information (such as brand details, store URL, goals, and context you submit for review).
  • Order-related information when you purchase (processed by payment providers; we do not store full payment card details).
  • Technical and usage data (such as device type, browser, pages visited, and general site usage patterns).

2. How We Use Your Information

We use information to:

  • Respond to inquiries and communicate about services.
  • Review audit applications and provide next-step guidance.
  • Deliver digital products and service-related materials.
  • Improve website performance, usability, and clarity.
  • Prevent fraud, abuse, or unauthorized access.

3. Payments & Transactions

Payments may be processed through third-party providers such as PayPal. Payment providers handle your payment details according to their own privacy policies. We may receive confirmation details (such as payment status and transaction reference) necessary to fulfill your purchase.

4. Shopify & Service Providers

Our website may be hosted and operated using Shopify and related service providers that support site functionality, digital delivery, analytics, and operations. These providers may process limited personal data on our behalf to deliver services. We aim to work with reputable platforms and limit access to what is necessary.

5. Cookies & Analytics

We may use cookies or similar technologies to support website functionality and understand general site performance. If we enable analytics tools (such as Google Analytics) or advertising pixels in the future, we will use them to measure traffic and improve performance.

You can typically control cookies through your browser settings. Disabling cookies may impact certain site features.

6. Data Retention

We retain personal information only as long as necessary for legitimate business purposes such as providing services, responding to requests, maintaining records, and meeting legal or operational obligations.

7. Data Security

We take reasonable measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Choices & Rights

Depending on your location, you may have rights regarding your personal information, such as requesting access, correction, or deletion. To submit a request, contact us at hello@obsidianstudio.design.

9. Children’s Privacy

This website is not intended for children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The most current version will be posted on this page with any revisions reflected upon publication.

11. Contact

For privacy questions or requests, contact: hello@obsidianstudio.design

This page is provided for general informational purposes and does not constitute legal advice. For jurisdiction-specific requirements, consult a qualified legal professional.